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Redis Cache Performance Issue

If you are getting below error on your CD servers then it could be related with Azure Redis Cache issue.


ERROR Application error.
Exception: System.TimeoutException
Message: Timeout performing EVAL, inst: 1, mgr: Inactive, err: never, queue: 144, qu: 0, qs: 144, qc: 0, wr: 0, wq: 0, in: 65536, ar: 0, IOCP: (Busy=0,Free=1000,Min=4,Max=1000), WORKER: (Busy=526,Free=32241,Min=550,Max=32767), clientName: RD00155D427872
Source: StackExchange.Redis.StrongName
   at StackExchange.Redis.ConnectionMultiplexer.ExecuteSyncImpl[T](Message message, ResultProcessor`1 processor, ServerEndPoint server)
   at StackExchange.Redis.RedisBase.ExecuteSync[T](Message message, ResultProcessor`1 processor, ServerEndPoint server)
   at StackExchange.Redis.RedisDatabase.ScriptEvaluate(String script, RedisKey[] keys, RedisValue[] values, CommandFlags flags)
   at Sitecore.SessionProvider.Redis.StackExchangeClientConnection.<>c__DisplayClass12_0.<Eval>b__0()
   at Sitecore.SessionProvider.Redis.StackExchangeClientConnection.RetryForScriptNotFound(Func`1 redisOperation)
   at Sitecore.SessionProvider.Redis.StackExchangeClientConnection.RetryLogic(Func`1 redisOperation)
   at Sitecore.SessionProvider.Redis.StackExchangeClientConnection.Eval(String script, String[] keyArgs, Object[] valueArgs)
   at Sitecore.SessionProvider.Redis.RedisConnectionWrapper.TryTakeWriteLockAndGetData(String sessionId, DateTime lockTime, Object& lockId, ISessionStateItemCollection& data, Int32& sessionTimeout)
   at Sitecore.SessionProvider.Redis.RedisSessionStateProvider.GetItemFromSessionStore(Boolean isWriteLockRequired, HttpContext context, String id, Boolean& locked, TimeSpan& lockAge, Object& lockId, SessionStateActions& actions)
   at Sitecore.SessionProvider.Redis.RedisSessionStateProvider.GetItemExclusive(HttpContext context, String id, Boolean& locked, TimeSpan& lockAge, Object& lockId, SessionStateActions& actions)
   at System.Web.SessionState.SessionStateModule.GetSessionStateItem()
   at System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)
   at System.Web.HttpApplication.AsyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

",800027ef-0003-d100-b63f-84710c7967bb

Solution

Please go through this KB article.
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